Privacy policy

Last updated: July 23, 2026

RIBBON Sportgrip ("we", "us", "RIBBON Sportgrip") values the protection of your personal data. This privacy policy explains what personal data we collect when you visit our webshop ribbonsportgrip.com or place an order, why we do so, how long we keep it, and what rights you have. This policy is drafted in accordance with the General Data Protection Regulation (GDPR).

1. Who is responsible for your data?

The data controller responsible for the processing of personal data is:

Ribbon Sportgrip Kastanjelaan 400 5616 LZ Eindhoven The Netherlands Chamber of Commerce (KVK) number: 81823282 VAT number: NL003608667B95 Email: info@ribbonsportgrip.com Phone: +31 6 19 18 24 27

If you have any questions about this privacy policy or how we handle your data, please feel free to contact us at the email address above.

2. What personal data do we collect?

Depending on how you use our webshop, we collect the following data:

  • Contact details: first and last name, address, email address, phone number
  • Order details: order history, selected products, shipping address, billing address
  • Payment details: information required to process your payment (handled via our payment providers, see below — we do not store full credit card or bank details ourselves)
  • Account details: if you create an account, your login credentials and account preferences
  • Communication data: messages you send us via email, contact form, or social media
  • Technical data: IP address, browser type, device information, pages visited, click behaviour (via cookies and similar technologies)
  • Marketing preferences: whether you have subscribed to our newsletter and your interaction with it

3. Why do we use your data?

Purpose Legal basis
Processing and fulfilling your order, including shipping and returns Performance of the contract
Customer service and answering questions Performance of the contract / legitimate interest
Processing payments and preventing fraud Performance of the contract / legal obligation
Sending newsletters and marketing emails Consent
Personalised advertising on social media and search engines Consent
Analysing and improving our webshop and services Legitimate interest
Complying with legal obligations (e.g. accounting, tax filings) Legal obligation

You can withdraw your consent for marketing purposes at any time, for example via the unsubscribe link at the bottom of every newsletter.

4. Who do we share your data with?

To operate our webshop, we work with a number of carefully selected third parties (processors). We only share the data necessary for that specific purpose:

  • Shopify – our webshop platform and hosting provider, processes and stores order and customer data
  • Mollie / Stripe / PayPal – our payment providers, process your payment details to handle transactions
  • Klaviyo – our email marketing platform, used to send newsletters and (with your consent) personalised marketing
  • Google Analytics – to measure and analyse website traffic
  • Meta/Facebook Pixel – to measure the effectiveness of our ads and to show you relevant ads on Facebook and Instagram
  • Carriers/parcel delivery services (e.g. PostNL, DPD) – to deliver your order to you
  • Accountant and regulatory authorities – where legally required

Some of these parties (such as Google and Meta) may process data outside the European Economic Area (EEA), for example in the United States. In such cases, we ensure appropriate safeguards are in place, such as the EU Standard Contractual Clauses, to adequately protect your data.

We never sell your personal data to third parties.

5. Cookies

Our webshop uses cookies and similar technologies, including:

  • Functional cookies: necessary for the webshop to work properly (e.g. shopping cart, login)
  • Analytics cookies (Google Analytics): to understand how visitors use our site
  • Marketing cookies (Meta/Facebook Pixel): to show relevant ads and measure their effectiveness

On your first visit, we ask for your consent to non-functional cookies via a cookie banner. You can adjust your preferences at any time via the cookie settings on our website or through your browser settings.

6. How long do we keep your data?

We do not keep your personal data longer than necessary for the purposes for which it was collected:

  • Order and invoice data: 7 years, due to statutory tax record-keeping obligations
  • Account data: for as long as you have an active account with us, or until you request deletion
  • Marketing data: until you unsubscribe from our newsletter or object to processing
  • Technical/analytics data: generally a maximum of 26 months

7. Security of your data

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access, such as the use of secure (SSL/TLS-encrypted) connections and access restrictions to our systems.

8. Your rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right of access: you can request which data we process about you
  • Right to rectification: you can have inaccurate or incomplete data corrected
  • Right to erasure ("right to be forgotten"): you can request that we delete your data
  • Right to restriction of processing
  • Right to object: to processing based on legitimate interest or for marketing purposes
  • Right to data portability: you can request your data in a structured format
  • Right to withdraw consent, without affecting the lawfulness of processing based on consent before its withdrawal

To exercise these rights, please contact us at info@ribbonsportgrip.com. You also have the right to lodge a complaint with your national data protection authority (in the Netherlands: the Autoriteit Persoonsgegevens, autoriteitpersoonsgegevens.nl) if you believe we are not handling your data correctly.

9. Children

Our webshop is not specifically directed at children under the age of 16. We do not knowingly collect personal data from children without the consent of a parent or guardian. If you believe we have nonetheless collected data from a minor, please contact us so we can remove it.

10. Changes to this privacy policy

We may update this privacy policy from time to time, for example due to changes in legislation or our services. The most current version will always be available on this page, along with the date of the last update.

11. Contact

If you have questions, comments, or requests regarding this privacy policy or your personal data, please contact us at:

Ribbon Sportgrip Email: info@ribbonsportgrip.com Phone: +31 6 19 18 24 27 Kastanjelaan 400, 5616 LZ Eindhoven, The Netherlands